PLEASE READ OUR FAQ BEFORE SENDING US A MESSAGE.
1. What payment methods do you accept?
We accept PayPal. When selecting PayPal as a payment option at checkout, you will be directed to the PayPal site to ‘Log in’ and review the amount shown before clicking ‘Pay Now. Once this transaction is complete, you will then return to Dogcorner.
2. What countries do you ship to?
We ship worldwide!
3. I cannot find my country on the shipping list?
We have been forced to remove certain countries from the shipping list since they have in each and every case presented problems for the customer.
Please contact our customer support team for further information.
4. How much does shipping cost?
SHIPPING COST
| Destination | First Product | Additional Product |
| United State | 4.99 USD | 0 |
| Worldwide | 11.99 USD | 0 |
Lost packages will be refunded
Working time: Monday to Friday.
Each product is manufactured in different factories in the USA, China and Vietnam.
- A brand of "TIPSO LTD". Registered in England no: 13605087.
- Warehouse in the USA: 1508 Meadow Court, Rockford, IL 61104, United States.
- Office in the UK: 41 Manchester Road, Warrington, WA1 4AE, United Kingdom.
-
Phone: +44 7458 197203
- Email support: support@dogcorner.co
- Carrier Partners: Yun Express, SF Express, DHL Express, FedEx.
- Support Time: 8 AM - 8 PM From Monday To Friday. Los Angeles (GMT-7).
ESTIMATED TIME OF ARRIVAL (Production + Shipping time)
|
Categories |
Production Time |
Ship to United State |
Ship to Worldwide |
|
Apparel & Fashion |
7 - 10 business days |
10 - 15 business days |
15 - 20 business days |
5. What places are you not able to ship to?
We ship worldwide but full tracking is only provided for these countries: Canada, Great Britain, Germany, France, Japan, Italy, Spain, Australia, New Zealand, Brazil, Hong Kong, Singapore, Austria, Belgium, Denmark, Finland, Netherlands, Norway, Poland, Sweden, Switzerland, Greece, Ireland, Israel, Portugal, Croatia, Estonia, Gibraltar, Hungary, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Any countries that are not listed above, tracking stops once the package is handed over to the international carrier. For these countries we do not receive additional tracking updates, therefore we are not liable once they have been given to the international carrier.
6. We do not ship to the following:
Cuba, Falkland Islands, Iran, North Korea, Somalia, Sudan, and the Republic of the Union of Myanmar.
IMPORTANT: Kanji, Foreign Characters, Accents, and other special characters cannot be used for shipping addresses.
7. Once I order something – what happens next?
On average, merchandise is produced and shipped from our facility 2-3 business days after purchase. Standard shipping/transit times apply (1-8 days for domestic and 1-4 weeks for international).
8. What if the customer picked the wrong size or color, can I change it?
Our production facility is automated for processing orders as fast as possible so your customer gets the order ASAP. Unfortunately, because of our automated process, any requests to change an order must be submitted before the item has entered production. Please be noticed that orders only can be canceled or modified within 24 hours after being placed.
Once an order has entered production, it is going to be decorated and we are no longer able to edit the order. Please utilize the size charts and have a detailed explanation available to your customers.
9. What is your replacement/return policy?
Click here to see the full Return & Exchanges Policy.
Customer service & contact
10. My product has arrived damaged, what can I do?
Oh dear, what a shame that your product has been damaged while being shipped to you. Please contact our Customer Service department, so that we can determine what has happened and offer a fitting solution. If you are contacting us through email, it can be helpful to add a photo of the damage and your order number.
11. My order is incomplete, what can I do?
What a shame that your order has arrived incomplete. We often divide large orders into several shipments; if this is the case, you will see several tracking links in your shipping confirmation email. This allows you to check where each part of your order is. If your order has been shipped in one parcel and you find something is missing, please contact our Customer Service department.
12. My product is not as I expected, what should I do?
What a shame that your product is not as you had expected. We're sorry that you are disappointed, and would like to receive an email including a description of the issue, your order number, and a photo of the issue. We will evaluate this and offer a fitting solution.
13. My product has been returned to the sender, what can I do?
If you have received a message from a shipping agent that your parcel is being returned to sender, or have seen this in your tracking link, please contact our Customer Service department, so that we can help you receive your order as soon as possible.
14. Can I exchange or return my product?
As your product is made using your personalization, it is therefore specific to you and cannot be exchanged or returned. If you are unhappy with the gift, please contact customer service and we will look into a fitting solution.
How can I contact the Customer Service department?
If you need help or have a question, you can contact our Customer Service department by email at support@dogcorner.co, or chat with us through our website. We're here to help!
15. What does DogCorner do with my photos?
We treat your photos as personal information, which means that we treat them as we would our own. We use your photos for the sole purpose of creating your gift, and never share your photos with third parties. We store your photos in order to use them to create your gift. We store the photos for a maximum of 24 months from the date on which your order is placed. We do this so that we can remake your gift for you in case of an issue, or in case you wish to have the order remade. If you upload a photo but do not place an order, your photo is stored for a maximum of 30 days. If you would like your photos to be removed earlier than this, please contact our Customer Service department, so that we can arrange this for you.
16. Is my personal information safe with DogCorner?
We are very happy to have you as our customer and want you to know that your personal information is safe with us. We take great care in handling this sensitive information. All information that you share with us is stored in our secure database using a safe SSL connection. This means that only a few confidants have access to the information. This means that the information can only be seen by those who need to see it. We promise to use your information within our company only, and to never share your information with third parties for commercial or other purposes.
17. I've entered an incorrect email address, what can I do?
These things happen! We're more than happy to correct it for you, simply contact our Customer Service.
18. Can I reorder a previous order?
Are you so happy with your gift that you would like to order it again? We can do that! It is possible to reorder a gift within 2 years of placing the original order, without having to personalize it again. Just provide us with the original order number through email, phone, or chat and we will do the rest. You will receive an order confirmation including all the information needed to complete payment.